Welcome to Kraftygramm Private Limited! We are committed to ensuring your satisfaction with every purchase. Please read our Return and Exchange Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
● To be eligible for a return or exchange, items must be unused and in the same condition as received.
● Items must be returned in their original packaging.
● Returns and exchanges are accepted within 7 days from the date of purchase.
● Personalized or customized items.
● Perishable goods.
● Intimate or sanitary products.
● Gift cards.
● To initiate a return or exchange, please contact our customer service team at [email protected] or +91-88474 75071.
● Provide your order number, details of the item(s) you wish to return or exchange, and reason for the return or exchange.
● Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
● Once your return request is approved, securely package the item(s) to prevent damage during transit.
● Ship the item(s) to the address provided along with the RMA number.
● Return shipping costs are the responsibility of the customer, unless the return is due to our error.
● We recommend using a trackable shipping service to ensure safe delivery.
● If you wish to exchange an item, follow the return process outlined above.
● Once the returned item is received and inspected, we will process the exchange and ship the replacement item(s).
● Refunds will be issued to the original payment method used for the purchase.
● Please allow 7 days for the refund to be processed after we receive the returned item(s).
● Shipping charges are non-refundable, except in cases where the return is due to our error.
● If you receive a damaged or defective item, please contact us immediately.
● Provide details and, if possible, photos of the damage or defect.
● We will arrange for a replacement or refund as per your preference.
● In certain circumstances, exceptions to this policy may be made at our discretion.
● If you have any questions or concerns about our Return and Exchange Policy, please don't hesitate to contact our customer service team at [email protected] or +91-88474 75071. Thank you for shopping with Kraftygramm Private Limited. Your satisfaction is our priority!